Exchange and Return

At CLEAR . AE
we are committed to ensuring customer satisfaction with every purchase. If you’re not completely satisfied with your purchase, we offer an exchange policy that provides flexibility and convenience.

Eligibility for Exchange:

  • Exchanges are only accepted within 2 days of the purchase date.
  • The product must be in its original, unused condition, with all tags, labels, and packaging intact.

Exclusions:

  • Sale items or discounted merchandise are not eligible for exchange, unless otherwise stated.
  • Products that are personalized, custom-made, or otherwise non-returnable may not be exchanged.

How to Request an Exchange:

At clear , we strive to provide the best experience for our customers. Please note that we do not offer a refund service. However, products can be exchanged only in the following cases:

  • If the product size is incorrect as the description of the website page.
  • If the product arrives in a defective or damaged condition.
    Terms:

  •  Exchange requests must be submitted within 48 hours of receiving the product.
  • The product must be in its original condition, unused, and accompanied by the original receipt.
  • Clear reserves the right to reject any exchange request that does not meet the stated conditions.
  • Note: Customers are responsible for delivery charges in cases of incorrect product or size selection.

Shipping & Handling Costs:

  • For exchanges due to reasons such as defects or shipping errors, CLEAR AE will cover the cost of return shipping and any associated handling fees.
  • For exchanges due to personal preference or other reasons, the customer is responsible for the return shipping costs. Please note, original shipping fees are non-refundable.

Defective or Damaged Items:
If the item you received is defective or damaged, please contact us immediately at [customer service phone number/or Instagram Direct message with a description of the issue and photographs of the product. We will make arrangements to exchange the item at no additional cost to you.

We appreciate your understanding of this policy and are here to assist with any further questions. Your satisfaction is our priority.